Explore how CPA works-AI modeling, Automations, Insights and conversational architecture.
We connect with your Marketing, Sales and Customer Service solutions, then develop and train our AI on data extracted from your historical conversations.
Our AI can then recognize how best to resolve intent identification, qualification, scoring, support queries, provide smart recommendations and answers to customers. Synchronized collaboration between Virtual worker and Human agents powered by notifications and context to serve the customer needs.
We start by automating your most repetitive conversations and FAQs across marketing, sales and support. Let’s build out the personality, the workflows and the conversation tree. Deep analytics and insights will help to observe, alter, re-train and excel.
Here comes the Conversation Configurator, which will enable you to automate your conversations end-to-end, without any human involvement (if you need so).
This is where you connect all your incoming customer conversations with workflows and processes.
Develop, visualize and continuously improve the repetitive customer journeys. Test new automations, gauge results and update as you see fit.
We provide a robust library of pre-built automations and will work closely with you to develop new automations that map to your exact business needs.
With Natural Language Processing and Machine Learning, you can easily add new smart skills and build the most advanced automations.
How many conversations?
How many meetings scheduled?
What’s the ROI?
Who are the top performers?
The dashboard provides a real-time check on the health of your business all day, every day.
The convergence of Conversational AI with Robotic Process Automation (RPA). Choose the automations & experiences that fit your business needs today and into the future.
Featuring automations, workflow packages, orchestration, analytics, dashboards, SLAs, audit trail, integrated security model and 99.95% uptime on Microsoft Azure.
You can automate the processes actions as much or little, as you please. Strike a balance between automations and human engagement as per your business needs.
All aspects of the end user experience are owned and controlled by you. This includes the branding, name, voice, personality, responses and avatar.
The virtual assistant leverages the Microsoft Conversational AI platform and therefore can be surfaced through any Bot Framework channel – e.g. WebChat, FaceBook Messenger, Skype, etc.
The virtual assistants are powered by the Translator Cognitive Service providing Machine Translation capabilities to extend your reach globally.
All conversations are stored automatically, providing complete oversight and audit trail. Benefit from the Azure global infrastructure including ISO 27018, HIPPA, PCI DSS, SOC 1,2 and 3 certification.
We provide you with low TCO from the get go, plus there are no steep development or maintenance costs to scale the experience.
You can run, clone and edit automations easily. We can work with you to develop new automations that are specific to your business needs.
Deploy Conversational Process Automation (CPA) at enterprise scale. Manage a variety of marketing, sales and support processes regardless of complexity.
Bring conversations, scheduling, workflows and more into the Socila27 CPA platform with many integrations to choose from.
Our integration with Azure AI, Microsoft Teams and Microsoft Dynamics 365, is par excellence. Get in touch to discover the potential.
Identify customer intent, their specific needs and map it to your solutions capabilities. Deliver conversation-qualified leads (CQL) as in the Forrester report titled “The Birth Of The B2B Consumer”.
This doesn’t necessarily require a live human conversation. You can measure the strength of a CQL by the depth of a B2B consumer’s content consumption or, of course, an analysis of his actual conversations with a chatbot or virtual agent.
Introducing the first and only enterprise-grade platform for Conversational Agents and Bots On-Demand.
Scale your campaign by developing the conversational info architecture (IA), deploying hundreds or thousands of campaign agents on your sites globally or your channel partner websites, anywhere in the world with a single click.
Create, deploy, manage and update thousands of bots in an instant to meet demand spikes. The Social27 Hive delivers on-demand Conversational Process Automation (CPA) with scalability, security, flexibility, all designed for the modern enterprise.
Categorize customer needs, map them to your capabilities and train the AI assistant
Drop a line of code on your site to unleash the power
Guided Q&A powered by a tailored conversational tree
Meet with prospects that are ready to buy
Deep insights from the frontlines, like never before
Since 2007, we've successfully completed over 1,000 projects that were delivered on budget and on-time. Our clients include startups to fortune 50 companies in almost every industry you can think of.